Effective Date: 01 August 2026

HAK Consultancy Services respects the privacy of our clients, prospective clients, website visitors, and business contacts. This Privacy Policy explains how we collect, use, protect, retain, and share personal information when you interact with our website or use our services.

1. Scope of This Privacy Policy

This Privacy Policy applies when you visit our website, contact us, request a quotation, purchase or receive our services, make a payment, provide project materials, or otherwise interact with HAK Consultancy Services.

Our services may include book publishing, content writing, website development, logo design, social media management, video editing, and other digital or professional services.

2. Information We Collect

Depending on how you interact with us, we may collect:

• Personal and Contact Information: Name, business name, email address, phone number, billing address, job title, country, or region.

• Order and Billing Information: Quotation details, invoices, transaction amounts, currency, payment status, payment references, and related accounting records.

• Project Information: Documents, manuscripts, text, images, logos, videos, brand assets, website materials, publishing information, technical requirements, and other materials provided to complete your project.

• Account and Access Information: Temporary website, hosting, social media, publishing, or platform access details voluntarily provided when required to perform an agreed service.

• Communications: Emails, messages, support requests, approvals, feedback, revision instructions, and other business correspondence.

• Technical Information: IP address, browser type, device information, approximate location, referral source, pages visited, timestamps, cookies, and similar website analytics information.

3. Payment Information

Payments may be processed through banks, card networks, digital wallets, payment gateways, or other authorized payment service providers.

We may receive limited transaction information such as the payment amount, currency, payment status, payment method category, reference number, and payer information necessary for reconciliation and customer support.

We do not request card PINs or one-time passwords through ordinary email or messaging. Full card details and authentication information are generally handled directly by the relevant payment provider.

4. How We Collect Information

We may collect information:

• Directly from you when you contact us, complete a form, request a quotation, make a payment, or provide project materials.

• From authorized representatives or business contacts acting on your behalf.

• From payment processors, banks, platforms, or service providers where necessary to confirm transactions or provide our services.

• Automatically through our website using cookies, server logs, analytics tools, or similar technologies where enabled.

5. How We Use Your Information

We may use your information to:

• Respond to inquiries and prepare quotations, proposals, and invoices.

• Confirm orders, process and reconcile payments, and maintain business records.

• Deliver, manage, revise, publish, deploy, and support requested services.

• Communicate regarding projects, approvals, deadlines, revisions, support, or service updates.

• Verify identity or transaction information where reasonably necessary.

• Prevent fraud, misuse, unauthorized activity, and security threats.

• Improve our website, services, internal operations, and customer experience.

• Meet legal, regulatory, accounting, contractual, and record-keeping requirements.

• Send relevant service or marketing communications where permitted, with the ability to opt out of marketing communications.

6. How We Share Information

We do not sell personal information.

Where reasonably necessary, information may be shared with trusted parties involved in providing our services, including:

• Payment processors, banks, card networks, wallets, and financial service providers.

• Hosting, cloud storage, email, security, analytics, and technology providers.

• Employees, contractors, designers, developers, editors, and other authorized project personnel.

• Publishing platforms, social media platforms, hosting providers, domain registrars, and software providers involved in your project.

• Professional advisers, auditors, insurers, regulators, courts, law-enforcement agencies, or authorities where disclosure is legally required.

• A successor or acquiring party in connection with a legitimate business sale, merger, restructuring, or transfer.

7. International Data Processing

Because we may serve clients in different countries, information may be processed or stored outside your country through service providers, cloud platforms, payment processors, or project-related platforms.

Where applicable, we take reasonable steps to work with reputable providers and use appropriate technical, organizational, or contractual safeguards.

8. Cookies and Analytics

Our website may use cookies and similar technologies for essential website functionality, security, preferences, performance measurement, and analytics.

You may be able to block or delete cookies through your browser settings. However, disabling essential cookies may affect certain website functionality.

9. Project Credentials and Access

When a project requires access to your website, hosting account, publishing platform, social media account, or another third-party service, you should provide only the level of access reasonably necessary to complete the project.

We use such access only for the agreed project purpose and do not intentionally retain credentials longer than necessary. We recommend using temporary or delegated access where possible and changing temporary passwords after project completion.

10. Data Retention

We retain personal and project information only for as long as reasonably necessary for service delivery, customer support, accounting, tax, security, legal compliance, record keeping, and dispute resolution.

When information is no longer required, it may be securely deleted, anonymized, or archived as appropriate.

11. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, loss, alteration, misuse, or disclosure.

These measures may include access controls, authentication, secure communications, controlled information sharing, backups, and reputable service providers.

However, no internet transmission, website, or electronic storage system can be guaranteed to be completely secure.

12. Your Privacy Rights and Choices

Subject to applicable laws and legitimate retention requirements, you may contact us to request:

• Access to personal information we hold about you.

• Correction of inaccurate or incomplete information.

• Deletion of information that is no longer required.

• Restriction of certain processing activities.

• Withdrawal of consent where processing relies on consent.

• Opt-out from marketing communications.

We may need to verify your identity before completing certain privacy requests. Some information may need to be retained for legal, accounting, contractual, fraud-prevention, security, or dispute-resolution purposes.

13. Third-Party Websites and Services

Our website or services may contain links to or integrate with third-party websites, payment providers, hosting platforms, publishing services, plugins, social networks, or other external services.

These third parties operate under their own privacy policies and practices. We encourage you to review their policies before providing information directly to them.

14. Children’s Privacy

Our services are intended primarily for businesses and adults. We do not knowingly seek to collect personal information directly from children for independent commercial transactions.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so we can review the matter.

15. Changes to This Privacy Policy

We may periodically update this Privacy Policy to reflect changes to our services, technologies, business practices, or applicable requirements.

The latest version will be published on our website together with its effective date.